Last revised: June, 2025
Please read these terms carefully. By using our services, you agree to be bound by these terms and conditions.
Key Points for Your Awareness: By registering for an account on our affiliated websites or mobile applications, you acknowledge that you have reviewed, comprehended, and consented to all the terms and conditions outlined in this Agreement, along with our Privacy Policy.
Important Notice: Pera assumes no responsibility and explicitly denies any liability for damages of any nature that may arise from the use, reference to, or reliance on any information found within the site or mobile app. Digital Currency Services currently lack regulation from the Financial Conduct Authority or any other governing body.
In order to utilize the Pera Services, you must meet the minimum age requirement of 18 years or older.
Pera provides you with the following services collectively referred to as the "Digital Currency Services":
To utilize Pera Services, you are required to create a Pera Account. This involves furnishing your name, email address, phone number, password, and agreeing to the terms outlined in this Agreement and our Privacy Policy. We reserve the right, at our discretion, to deny the opening of a Pera Account or restrict the number of Accounts per user.
You commit to providing information for identity verification and detecting financial crimes such as money laundering and fraud. Before accessing Pera Services, you must complete verification procedures. The details we may request include:
You confirm the accuracy of this information and agree to keep it updated. You authorize us to conduct necessary inquiries, possibly involving third parties, to verify your identity and protect against fraud.
Access to Pera Services requires the necessary equipment (e.g., smartphone, tablet, computer) and an active Internet connection. Direct access to Pera Services can be achieved through the Pera Site.
Your Digital Currency Wallet empowers you to initiate Digital Currency Transactions by instructing the Pera Site to send Digital Currency to, or receive and store it from, third parties.
We will execute Digital Currency Transactions based on the instructions you provide. It is crucial to verify all transaction information before submitting instructions. We cannot guarantee the identity of any user, receiver, requestee, or other party.
Critical: Once broadcasted to the relevant Digital Currency network, a Digital Currency Transaction cannot be reversed.
We may impose network fees (miner fees) to process Digital Currency Transactions on your behalf. Note that most transaction fees are deducted from your BNB balance, so ensure sufficient funds for crypto transactions.
Our Digital Currency Services are only available for digital currencies supported by Pera, subject to change. Do not attempt to use your Digital Currency Wallet for unsupported digital currencies.
We do not accept third-party payments via bank transfer or card payment. We have no control or liability for the goods or services purchased or sold to or from third parties using Pera Digital Currency Services. Disputes should be resolved directly with the involved third party.
Unless officially announced, we do not support Advanced Protocols. Do not use your Pera Account for transactions involving unsupported Advanced Protocols.
We do not own or control the underlying software protocols governing supported Digital Currencies. These protocols are generally open source, and we assume no responsibility for their operation, security, or availability. You acknowledge the risk that software protocols may change, especially due to sudden rule changes ("forks").
Your use of all Pera Services is bound by limits on the transaction volume, specified in your local currency, that you can conduct or transfer within a specific period. Your transaction limits may vary based on the verification steps you have completed and other relevant factors. We retain the right to modify these limits as we see fit.
We may request additional information about you or your business, ask for records, and arrange meetings with Pera staff. While we reserve the right to charge you for costs and fees associated with Enhanced Due Diligence, we will notify you in advance if we intend to do so.
We retain the right to reject, block, cancel, or reverse any transaction you have authorized, or to suspend, restrict, or terminate your access to some or all of the Pera Services for various reasons, including:
In the event of refusing a transaction, suspending or closing your Account, we will, unless prohibited by law, provide notice of our actions along with the reasons for refusal, suspension, or closure.
Upon termination of this Agreement, unless prohibited by applicable law or court orders, you may transfer Digital Currency for ninety (90) days thereafter.
In the event of a dispute with one or more users of the Pera Services, you acknowledge that neither we nor our affiliates, service providers, officers, directors, agents, joint venturers, employees, and representatives will be held responsible for any claims, demands, or damages arising from or connected to such disputes.
You agree to indemnify us, our affiliates, and service providers, as well as each of our respective officers, directors, agents, employees, and representatives, for reasonable costs, including attorneys' fees and any fines, fees, or penalties imposed by regulatory authorities.
Liability Cap: Our liability to you is limited to the combined value of Digital Currency in your Digital Currency Wallet at any given time. For specific claims related to a transaction, this sum is further restricted to the amount of the disputed transaction.
Limitation of Loss: We shall not be liable for loss of profits, reputation, business, or data.
Applicable Law: The liability limitations are subject to our obligations under applicable law, and they do not restrict our liability for fraud, fraudulent misrepresentation, gross negligence, deliberate misconduct, or injury resulting from negligence.
Pera services are provided on an "as is" and "as available" basis without any express or implied warranties, to the maximum extent permitted by applicable law.
Pera is not responsible for damage or interruptions caused by computer viruses, malware, phishing, or other attacks. Users are advised to use reputable virus screening software and exercise caution regarding suspicious communications.
We are not liable for breaches of the Agreement due to abnormal and unforeseeable circumstances beyond our control, or where the breach results from the application of mandatory legal rules.
If you wish to provide feedback, pose inquiries, or express grievances, please get in touch with us through our Customer Support channel. When reaching out, kindly furnish us with your name, address, and any additional information necessary for us to identify you, your Pera Account, and the specific transaction.
In the event of a complaint, clearly outline the cause, your preferred resolution, and any other pertinent information. We will acknowledge receipt of your complaint, and a Customer Complaints officer will impartially assess it.
Within 15 business days from receiving your complaint, the Officer will address all raised points in a Resolution Notice. In exceptional circumstances causing a delay, the Officer will send a holding reply specifying the reasons and the deadline for a response, which will be no later than 35 business days from our receipt of your complaint.
Any resolution proposed to you becomes binding on us only upon your acceptance. Such an offer does not imply any admission of wrongdoing or liability on our part.
Important: Before resorting to legal action, agree to follow the complaints procedure outlined in this Agreement. Failure to adhere to the procedures before filing a claim grants us the right to request the court to dismiss your filing.